At Elevate Horizon Hotel, your privacy matters. This policy explains how we collect, use, and protect your information when you visit our website or use our services.
1.) Information We Collect
We may collect the following information:
- Personal Information: Name, email address, phone number, and booking details
- Payment Information: Billing details processed securely through payment providers
- Technical Data: IP address, browser type, device information
- Usage Data: Pages visited, time spent on the website, and interactions
2.) How We Collect Information
Your data may be collected through:
- Booking and reservation forms
- Contact forms or enquiry submissions
- Newsletter sign-ups
- Cookies and tracking tools
- Direct communication (via email or phone)
3.) Why We Use Your Information
We use your information to:
- Process bookings and manage reservations
- Respond to enquiries and provide customer support
- Improve website performance and user experience
- Send updates, offers, or service-related communication (if opted in)
- Maintain security and prevent misuse
4.) Sharing of Information
We do not sell your personal data.
We may share information with trusted third parties, including:
- Payment processing providers
- Website analytics tools (such as Google Analytics)
- IT and hosting service providers
All third parties are expected to handle your data securely and only for relevant purposes.
5.) Cookies and Tracking
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Understand how visitors use the site
- Improve performance and usability
You can manage or disable cookies through your browser settings.
6.) Data Security
We take reasonable measures to protect your information, including:
- Secure servers and encrypted connections (SSL)
- Restricted access to sensitive data
- Regular monitoring for potential vulnerabilities
While no system is completely secure, we work to keep your data protected.
7.) Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data (where applicable)
- Withdraw consent for marketing communication
To make a request, please contact us using the details below.
8.) Data Retention
We retain your information only for as long as necessary to:
- Fulfil bookings and services
- Comply with legal or regulatory requirements
9.) Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact us:
Email: [info@elevatehorizonhotel.com]
Phone: [+91 7749997775 / 0674 4056698]
10.) Updates to This Policy
This Privacy Policy may be updated from time to time. Changes will be posted on this page with an updated effective date.
